Returning of goods method
۱٫How can I notify you my request for returning goods?
You can make your request via a form (return request) on your profile, contact page and phone call
Terms of return1. What is the condition for 7 day return guarantee?-If the purchased item contradicts with information has given on website such as information or physical appearance;
-In case of contradiction or deficiency of the item of your order, it must be delivered to the unit within 24 hours after receiving the goods-If the contradiction is visible without the use of the product, such as the color or specification on the box, the product must be in original condition and not used.-Product photos use to inform and help customer to purchase and since there may be some differences in the details from the original goods, they cannot be cited, the criterion for the contradiction in product specification is technical specification which is inserted on the website.
-If it is possible to detect the contrast without opening the packaging, handling to customer request is possible if the goods have not been removed from their original packaging.-if only in unpacking you can see contradiction or deficiency, it is necessary to keep its box or cartoon and strictly don’t throw it away.-using this service is possible only if goods to be returned to Allsevin in their original package or cartoon- Labeling or writing descriptions, addresses, or anything on the carton or on the main box of the goods Or tearing it down, Will eliminate the possibility of using a return guarantee. If the purchased item has physical or external damage The customer must notify Allsevin after-sales service by phone or email within 24 hours of receiving the goods If the customer gives up of his purchase
Note 1: Cancellation of purchase and Request for Referral will apply to a product that has not been opened, no interference, unlocking of the original packaging, seal, labels and even nylon vacuum and syringe will eliminate the possibility of referral even if Unused goods NOTE 2: Since Allsevin is online retailer website, the right to return the goods belongs to the customer or the consumer (Ordering a product in quantity is contrary to the intent of the buyer and does not include the right to refund)- If the order has not been submitted yet, you can log in and cancel the order– Subject to “Note 1” herein, returning the goods after approval by the after-sales service expert shall be possible only if the goods have not been opened, are in their original condition (sealed), have not been used, and returned with all accessories and items. Also, if the item has been sold with the gift, it is also necessary to return the gift with it. It should be noted that goods which, due to their specific nature or personal use, cannot be returned due to the necessity of hygiene, are excluded from this clause.-Please note that any change in the original condition of the product will eliminate the possibility of using this service even in packaging.Customers will also be responsible for sending the goods if they give up If there has been any damage in transportation – The damaged item and all accessories with the carrier’s official form and invoice. Must be delivered to the Allsevin’s after-sales service in the same form as the customer has received.- If the damage is visible at the moment the customer can refuse to deliver the goods, till to be returned to Allsevin for checking and resend.- After reviewing the reference goods by after-sales service experts, If the product is returned outside the terms specified in the website and detected without any issue, would be delivered to customer. In case of customer’s refusal to receive the without issue goods, the goods will remain in liaison with Allsevin after-sales service unit for one month, after the expiration of this deadline Allsevin has no responsibility towards damage or losses .
