Customer services
Answers to frequently asked questions
- Can I register my order by phone?
No, ordering by phone is no possible
- Can we request a change in content of the invoice after it has been registered?
No, no changes can be made after the invoice is issued
- How can I enter my bank card number in my profile?
You can enter your profile and enter your bank card number
- How can I edit my username and email?
-Login to your account by entering an email or (phone number)
-Click on the “Profile” option and on the “Personal Information” page, click Edit Personal Information
- Do I need to be a member to buy from Allsevin?
Yes, you need to register by phone number before you buy
- I forgot my password, how do I log in to my profile?
Click the “Forget my password” option
Enter your email or phone number to remember password
After receiving the recovery link you can enter a new password
- How can I purchase for a company or legal entity with my own account?
-enter your profile
-edit personal information
– Creating legal) Juridical person) information
- How can I create a profile?
Click on the “Register” option on the website. You can register by using the phone number (the activation code will be send by SMS). Click on “complete information” and complete your information
Ordering method
۱٫can I pay when I receive my order?
No, payment is made through the bank portal when ordering
- How can I cancel my order?
Go to your profile and cancel your order
- How can I register my order in Allsevin?
Sign into your profile, Search for your desired product, Click on “add to basket”
- Can I introduce someone else to receive my order?
Yes, when you enter an address you can enter the name of the person who will receive package he or she must have ID card when receives the order.
Tracking delivery
- How can I get my order?
Your order will be delivered by PISHTAZ post
- How can I track my order?
Log in to the Allsevin
Click the “My Orders” option
Here you can see your order by clicking on the details
Here you can find the preparation process and ordering process
- How are orders sent by PISHTAZ post?
If you are waiting to receive your order via the post service, you can track your order through post website as following address:
۲۰-digit post number sent to you via SMS, You can also get information by visiting your profile
- How can I contact Allsevin?
If you have any questions or concerns before sending an email or phone call to Allsevin, please ask the FAQ. Check out the FAQ section and contact us if you didn’t find your answer.
- How can I edit the delivery address and delivery time after the order has been registered?
Login to your profile and change delivery time and address
